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KEY CUSTOMER DRIVERS

ALC and the MoD identified the key customer drivers to be:
  • Reduce amount of equipment, whilst increasing availability
  • Reduce spares holding, whilst increasing spares availability
  • New and more technical capable assets
  • Easy access to information, thereby improving the decision making process
  • Transfer risk
  • Reduced costs
  • Release front line soldiers for other tasks.

THE BENEFITS

  • Jointly developed with the MoD, the service solution is based on best military and commercial practice
  • Supports the MoD by assuming responsibility for a large part of the MoD's non-core activities, allowing the MoD to focus on its core activities
  • Provides seamless integration of the MoD and ALC's whole supply chain to optimise support
  • Delivers optimum solutions to the MoD by operating independently from equipment manufacturers
  • Standardised, efficient and easy to use fleet for all
  • An integrated Management Information System, which promotes joint management of the fleet to improve efficiency
  • Technical Publications for the maintainers and the operators of the equipment, available online, as well as in hardcopy
  • Improved training for personnel and new recruits.
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